CONTACT US:

Sales:
sales@cxonexus.com

Support:
Phone – 833-CXO-DATA
International (01)646-876-3282
support@cxonexus.com

Overview

CXO Nexus’ US-based support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed to provide industry-leading expertise and years of experience supporting virtual products in real-world customer environments. CXO Nexus is committed to delivering enterprise-class support with a single objective in mind: your success.

The CIO InCight™ Platform is a reporting tool and not a business-critical process. If an escalation is required outside of business hours, customers can leave a voice mail or email that will be responded to the next business day. If you need a faster response time, please contact your sales rep via sales@cxonexus.com.

Contact Us For Product Support

Please use this form for support issues and the appropriate person will get back to you concerning your issue.

Key Benefits

  • 9×5 access to support
  • Unlimited support requests
  • Remote support
  • Online access to documentation
  • Knowledge Base articles and other technical resources
  • Product updates and upgrades
Feature Basic Support
Hours of Operation 9 hours/day
Length of Service Subscriber is paid
Product Updates and Upgrades Yes
Products Supported All
Methods of Access Web, phone, email
Response Method Email or Phone
Remote Support Yes
Max # of Contacts / Contract 2 – Primary and Backup Admins
Number of Support Requests Unlimited
Target Response Times

Critical (Severity 1)  – Premium

Major (Severity 2) – Premium

Minor (Severity 3)

Cosmetic (Severity 4)

4 business hours

Next Business Day

3-10 business days

1 week

Business Hours Monday – Friday
North America 8:00 AM – 5:00 PM

Mountain Time

Knowledge Base

Documentation is available to users after registering with our client success portal.

Please  Log In or  Sign Up to view the knowledge base.