Phone – 833-CXO-DATA
International (01)646-876-3282


CXO Nexus’ US-based support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed to provide industry-leading expertise and years of experience supporting virtual products in real-world customer environments. CXO Nexus is committed to delivering enterprise-class support with a single objective in mind: your success.

The CIO InCight™ Platform is a reporting tool and not a business-critical process. If an escalation is required outside of business hours, customers can leave a voice mail or email that will be responded to the next business day. If you need a faster response time, please contact your sales rep via

Contact Us For Product Support

Please use this form for support issues and the appropriate person will get back to you concerning your issue.

Key Benefits

  • 9×5 access to support
  • Unlimited support requests
  • Remote support
  • Online access to documentation
  • Knowledge Base articles and other technical resources
  • Product updates and upgrades
Feature Basic Support
Hours of Operation 9 hours/day
Length of Service Subscriber is paid
Product Updates and Upgrades Yes
Products Supported All
Methods of Access Web, phone, email
Response Method Email or Phone
Remote Support Yes
Max # of Contacts / Contract 2 – Primary and Backup Admins
Number of Support Requests Unlimited
Target Response Times

Critical (Severity 1)  – Premium

Major (Severity 2) – Premium

Minor (Severity 3)

Cosmetic (Severity 4)

4 business hours

Next Business Day

3-10 business days

1 week

Business Hours Monday – Friday
North America 8:00 AM – 5:00 PM

Mountain Time

Knowledge Base

Documentation is available to users after registering with our client success portal.

Please  Log In or  Sign Up to view the knowledge base.